Activities by AK — Privacy Policy
App: Activities by AK · Provided by: AK Management, Kuwait
Effective date: the date this policy is published.
This Privacy Policy explains what information the Activities by AK mobile app collects, how we use it, and your choices.
1. Information we collect
- Account & profile: name, email, phone number, age, and an optional profile photo.
- Fitness profile (optional): weight, height, fitness goals and interests — used only to personalise your experience. You can skip these.
- Bookings & orders: the activities, classes, tournaments, memberships, packages and shop items you book or buy.
- Communications: messages you send us for support.
- Payments: processed by our provider Hesabe. We do not store your full card number or CVV; we keep a transaction record (amount, status, reference, method type) for accounting and support.
- Automatic: basic technical and diagnostic data to run the app reliably. No third-party advertising trackers.
2. How we use your information
- Create and manage your account and sign you in.
- Process and confirm your bookings, orders and payments.
- Send booking confirmations, receipts and important service emails.
- Personalise the activities and content shown to you (if you gave a fitness profile).
- Provide customer support and respond to your requests.
- Keep the app secure and prevent fraud or abuse, and meet legal, tax and accounting obligations.
3. Who we share it with
We do not sell your personal data. We share it only with service providers who process it for us, under contract:
- Supabase — secure database, authentication and hosting (servers in the European Union).
- Hesabe — payment processing.
- Resend — sending transactional emails (confirmations, receipts, password codes).
4. International transfers
Our data is stored on servers in the European Union. By using the app you understand your information may be processed outside Kuwait. We require our providers to protect it to an appropriate standard.
5. Data retention
We keep your personal data while your account is active. Transaction and order records may be kept longer where required for accounting, tax or legal purposes — in that case they are kept in a minimised, de-identified form (your personal details are removed).
6. Your rights & account deletion
- Access and update your profile information in the app at any time.
- Delete your account directly in the app (Profile > Delete account). This permanently removes your personal data (profile, bookings, favourites, memberships and packages). Financial records required for accounting are retained only in de-identified form.
- Contact us to exercise any additional rights available under applicable law.
7. Security
We protect your data using industry-standard measures, including encrypted connections, row-level access controls, and protection against compromised passwords. No system is 100% secure, but we work to safeguard your information.
8. Children's privacy
The app is intended for users aged 15 and over. We do not knowingly collect personal data from children under this age. If you believe a child has provided us data, contact us and we will delete it.
9. Changes to this policy
We may update this policy from time to time. We will revise the effective date above and, where appropriate, notify you in the app.
10. Contact us
Questions or requests about your data: